Return and Exchange Policy
Due to the Perishable Nature of Our Products
At https://khadyafresh.com, we prioritize the quality and safety of our food products. Due to the perishable nature of these items, we are unable to accept returns or exchanges. This policy ensures that our customers always receive fresh, high-quality products.
Final Sale on All Orders
All sales are final. Once an order has been shipped, it cannot be returned or refunded. We understand that this may be inconvenient, but this policy is necessary to maintain our high standards of food safety and quality.
Order Issues and Customer Satisfaction
We are committed to your satisfaction. If you encounter any issues with your order, such as:
- Receiving damaged items
- Receiving incorrect items
- Quality concerns
Please contact our customer service team within 24 hours of receiving your order. We will do our best to resolve the issue promptly. Depending on the nature of the problem, we may offer a replacement or a store credit.
Contact Information
To report an issue with your order, please reach out to us at:
- Email: khadyafresh@gmail.com
- Phone: +91-9483483189
Please provide your order number and a detailed description of the problem. Photos of any damage or quality concerns can help expedite the resolution process.
Why We Have This Policy
We strive to provide our customers with the freshest and safest products possible. Allowing returns of perishable items would compromise our ability to ensure the quality and safety of our products. We appreciate your understanding and cooperation.
Thank You for Choosing Khdya
Your trust and satisfaction are important to us. We are grateful for your support and look forward to serving you with the best possible products.
Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
KHADYA does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by KHADYA, it will take 5 days for the refund to be processed to you.